Abstracts – Browse Results
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Abuhussain, M (2020) An assessment of the Saudi Residential Buildings Envelope Code under the current and future climate change scenarios: the case for Jeddah in the hot and humid climate region, Unpublished PhD Thesis, , University of Liverpool.
Akade, S A (2017) Understanding the impact of culture on project execution in a developing country: an action research study of six international oil and gas companies in Nigeria, Unpublished PhD Thesis, School of Management, University of Liverpool.
Akinnola, P (2021) Improving project performance on construction projects through stakeholder management-an action research inquiry, Unpublished PhD Thesis, , University of Liverpool.
Aksenova, G (2020) The dark side of ecosystem orchestration: an empirical investigation of building information management in the digital built environment sector, Unpublished PhD Thesis, , University of Liverpool.
Al Hawsah, M O (2020) The impact of project sponsors' decisions on the success of projects: An action research study, Unpublished PhD Thesis, , University of Liverpool.
Al-Ashaikh, M H (1996) Project management in the public sector of Saudi Arabia, problems and solutions, Unpublished PhD Thesis, , University of Liverpool.
Al-Gathafi, M M (2005) Riskness of time and cost overruns and the effectiveness of risk response measure strategies in the Libyan construction industry, Unpublished PhD Thesis, Department of Architecture and Building Engineering, University of Liverpool.
Al-Hachami, Z (2020) Decision making in the oil and gas construction project management: structured VS discretionary, Unpublished PhD Thesis, , University of Liverpool.
Al-Omari, T (2004) Stochastic regression modelling of cost and duration overrun of construction projects implemented in Kuwait, Unpublished PhD Thesis, Department of Architecture and Building Engineering, University of Liverpool.
Alattyih, W (2015) Value creation and risk assessment for green building design in Saudi Arabia, Unpublished PhD Thesis, , University of Liverpool.
Aljarman, M (2016) Emerging risk from the application of building information modelling through the life cycle of projects, Unpublished PhD Thesis, Department of Architecture, University of Liverpool.
Alzaed, A (2012) User centered passive building design, Unpublished PhD Thesis, School of Architecture, University of Liverpool.
Alzahrani, A (2015) Uncovering the emerging risks from climate change scenarios and related climate change risk management in the building sector in the UK, Unpublished PhD Thesis, , University of Liverpool.
Alzahrani, S (2015) Dynamic simulation of the impact of risk events and risk cost in KSA PPP projects, Unpublished PhD Thesis, School of Engineering, University of Liverpool.
Bassanino, M N (1999) The perception of computer generated architectural images, Unpublished PhD Thesis, , The University of Liverpool (United Kingdom).
Binsarra, F A (2016) Uncovering the structure and the dynamic of information propagation in building, Unpublished PhD Thesis, School of Architecture, University of Liverpool.
Blyth, K A (2002) A computer model that forecasts the cash flow of building projects at the tender stage using stage payments, Unpublished PhD Thesis, School of Architecture and Building Engineering, University of Liverpool.
Elhag, T M S (2004) Tender price modelling: artificial neural networks and regression techniques, Unpublished PhD Thesis, School of Architecture & Building Engineering, University of Liverpool.
Evans, R C (2002) Dynamic cash flow forecasting model for construction contractors, Unpublished PhD Thesis, Department of Architecture and Building Engineering, University of Liverpool.
Feldbauer, R R (2019) Mindful project management: a framework to enhance underperformance managing large hospital builds by incorporating principles adapted from High Reliability Organizations, Unpublished PhD Thesis, School of Management, University of Liverpool.
Gee, S (2019) The development of an innovative, lean, mobile factory system to manufacture timber frame closed panels in temporary locations for use in the Assembly of Houses in the Affordable Rented Sector, Unpublished PhD Thesis, School of Architecture, University of Liverpool.
Gholami, E (2017) Exploiting BIM in energy efficient domestic retrofit: evaluation of benefits and barriers, Unpublished PhD Thesis, Department of Architecture, University of Liverpool.
Gkeredakis, E (2009) Explaining the distinctiveness of coordination through an in-depth study of a major construction project, Unpublished PhD Thesis, Management School, University of Liverpool.
Hepworth, A (2021) Decision-making in immature projects organisational environment: A mental model approach that influences conscientious critical thinking, Unpublished PhD Thesis, , University of Liverpool.
Ibrahim, A M (2019) A method to support leadership effectiveness in a construction project organisation in Nigeria, Unpublished PhD Thesis, School of Management, University of Liverpool.
Jervis, E (2015) Lowering CO2 emissions: a framework for overcoming institutional pressures and diffusing low carbon strategy throughout the construction supply chain, Unpublished PhD Thesis, School of Management, University of Liverpool.
Khodadadyan, A (2021) Living and future tools for risk assessment: an examination of the possibilities for fusion, Unpublished PhD Thesis, , University of Liverpool.
Kirkham, R J (2002) A stochastic whole life cycle cost model for a national health service acute care hospital building, Unpublished PhD Thesis, , University of Liverpool.
Kori, S i (2017) BIM business value creation for SME architectural firms in Nigeria using intellectual capital development, Unpublished PhD Thesis, School of Architecture, University of Liverpool.
Makwiranzou, C (2019) Building trust and managing risk between the client, consultant, and contractor in traditional and relational construction projects, Unpublished PhD Thesis, School of Management, University of Liverpool.
Morton, R R (1982) The speculative housebuilding industry in the nineteen seventies, Unpublished PhD Thesis, School of Architecture, University of Liverpool.
Munir, M (2020) Development of a building information modelling asset value realisation model, Unpublished PhD Thesis, School of Architecture, University of Liverpool.
Nizam Shaikh, R (2019) BIM-based investigation of total energy consumption in delivering buildings as a product, Unpublished PhD Thesis, , University of Liverpool.
Raimi, T (2017) Achieving customer satisfaction in a private housing organisation in Nigeria, Unpublished PhD Thesis, , University of Liverpool.
- Type: Thesis
- Keywords: private sector; developing countries; investment; service quality; builder; developer; Nigeria; content analysis; action research; housing research; interview
- ISBN/ISSN:
- URL: https://www.proquest.com/docview/2164105317
- Abstract:
Achieving customer satisfaction in a private housing organisation in Nigeria by Raimi, Taofiq “Housing is one of the necessities of life after food” (Taiwo and Adeboye, 2013, p. 79) and is ranked second (only) to food in the hierarchy of human needs (Afolayan et al., 2010). However, housing acquisition takes a substantial portion of an individual income or household savings. This perhaps explains the importance people attach to their investment in housing as well as the frustration and dissatisfaction if their expectations are not met by their home-developers. This study examines the problem of housing customer satisfaction in a private home-developer organisation in Nigeria. The problem concerns the inability of my organisation to deliver overall satisfaction to its homebuyers about its house product and service quality delivery. The aim of the study is, therefore, to gain better understanding of the problem for resolution and knowledge creation. The study is an action research (AR) conducted by the researcher, I, a practitioner in own organisation. Such a research is “context-bound and involves action which is designed to change local situations” (Koshy et al., 2010, p. 13). A constructivist paradigm (Easterby-Smith et al., 2008) is applied which allows the researcher to elicit and develop the perspectives of the participants (Carr, 2006, p. 424) on the problem. Purposive sampling (Creswell, 2007) were used to recruit participants while primary data were obtained through face-to-face in-depth interviews on twenty-one research participants connected to the organisation (problem) comprising fifteen past homebuyers and six organisation managers. Interviews transcripts were analysed using qualitative content analysis approach in an inductive way (Elo &Kyngas, 2007; Hsieh & Shannon, 2005; Burnard, 1991; Bengtsson, 2016 etc. ). Six generic categories were developed namely: i) Homebuyer characteristics ii) Housing Expectations iii) Housing communicated iv) Actual Housing v) Implications of housing satisfaction vi) Housing satisfaction solutions, thus, provided sufficient description and understanding about the practice problem for improve practice. The research findings, among others, showed aspects of the housing deliveries whereby the organisation has excelled and other areas where ‘unsatisfactory’ performances were recorded. A house product and service quality dimensions (HPSQD) as well as Technical Requirements (Solutions) for overall housing customer satisfaction practice were developed and helped the organisation to refine its housing delivery practice. Through a process of action and reflection and consensus building between the researcher and the organisation managers the research results have been successfully implemented in the organisation. The research has contributed significantly to the researcher own practice, organisation policies and theory development in the research field of housing satisfaction in the private sector. The current work is a significant contribution to the on-going debate among housing researchers aimed at attaining satisfied customers particularly in the private housing sector in the developing countries like Nigeria. There are few if any studies on such issues relating to the developing countries, that is why, even with the literature that is available, I have to do my own study. Future research could be conducted to see if there are any other issues with regards to public sector or taking samples from many private sector homebuilders to achieve outcomes generalisation. Keywords: Housing, Housing satisfaction, Service quality, Action Research, Qualitative content analysis
Salih, A (2020) Project management information system introduction: Challenges and remedies in a construction context, Unpublished PhD Thesis, , University of Liverpool.
Savva, C (2023) Lessons that can be learnt using action research strategies within TfL, Unpublished PhD Thesis, , The University of Liverpool (United Kingdom).
Sujan, S F (2020) A holistic and systemic model of collaboration in the AED industry, Unpublished PhD Thesis, , University of Liverpool.
Sutton, R M (2019) The development of a sustainable construction design process, Unpublished PhD Thesis, School of Engineering, University of Liverpool.
Tomlinson, J (1998) A premises occupancy cost forecasting model, Unpublished PhD Thesis, , The University of Liverpool.
Wanous, M (2000) A neurofuzzy expert system for competitive tendering in civil engineering, Unpublished PhD Thesis, Department of Architecture and Building Engineering, University of Liverpool.
Wellings, F (2005) The rise of the national housebuilder: A history of British housebuilders through the twentieth century, Unpublished PhD Thesis, , University of Liverpool.
Xi, J (2013) Evaluating the functional performance of small-scale public demountable buildings, Unpublished PhD Thesis, , University of Liverpool.
Zou, Y (2017) Building information modelling and knowledge-based risk management system, Unpublished PhD Thesis, School of Engineering, University of Liverpool.